Riviera Holiday Guarantee

We carefully plan every vacation to make it as special as possible. But sometimes, despite our best efforts, things happen beyond our control. From low water levels on our rivers and extreme weather, to natural disasters or other similar unexpected events affecting the places we visit, even the best-laid plans sometimes need to change.

We know how much your vacation means to you, and when things don't go to plan, we believe it's how we respond that really matters.

That's why we've created our Riviera Vacation Guarantee. It's our promise to look after you when the unexpected happens, with clear communication, thoughtful alternatives and fair, practical solutions.

Here's what you can expect from us:

1. We’ll contact you personally.

When plans change significantly, we believe you deserve a personal conversation, not just an impersonal email. So, we'll pick up the phone and talk things through. We'll explain what's happening, discuss your options and make sure you know exactly what happens next. Our dedicated team will be there to support you until everything is resolved. And if you've booked through a travel agent, we'll keep them informed too.

2. The choice is yours, you are in control.

If we need to make a significant change to your vacation before you travel, we believe you should be the one to decide what happens next. We'll explain your options clearly and give you the freedom to choose what works best for you.

Continue your vacation: Enjoy your revised vacation and receive a goodwill gesture, such as a future travel voucher.

Move your vacation: Enjoy the same vacation next year, at this year's price.

Cancel your vacation: Receive a full refund. We'll arrange for your refund to be processed within seven days, either directly to you or through your travel agent.

3. If we can't deliver a great vacation, we'll cancel it.

Some vacation companies may choose to carry on despite major disruption. At Riviera, we take a different approach. Just because a vacation can go ahead doesn't always mean it should. If we don't believe we can deliver the experience you booked and deserve, we'll make the difficult decision to cancel rather than ask you to accept a vacation that falls short of our exceptional standards. And when that happens, we'll talk you through your options and help you decide what comes next.

4. If plans change while you're away, we're right there with you.

When you're travelling with Riviera, you're never on your own. Once you arrive, our experienced Cruise Directors, Hosts and Tour Managers are there to look after you throughout your vacation. If the unexpected happens and your plans need to change, they'll be there in person to explain what's happening, answer your questions and help find the best possible solutions. Because when things don't go to plan, having someone by your side makes all the difference.

5. Your vacation matters to us and your money is safe and secure.  

We know your vacation is an important investment, and we take the responsibility of looking after your money seriously. You can book with confidence knowing that we're committed to treating you fairly, being transparent and putting your interests first, especially when things don't go to plan. All backed up by the financial protection of ABTA and ATOL, of course.